Support: Double Booked

Use Settings > Purchases > Restore purchases. Sign in to the same Google Play or Apple account you bought with. Restore brings back one-time purchases (Remove ads).

Remove ads stops interstitial (full-screen) and banner ads. Rewarded videos stay, because you choose to watch them for a reward. If full-screen ads still appear, use Restore purchases (see the first question), make sure you are signed in to the account you bought with, then restart the game.

Buy Remove ads in the lobby (the No ads button at the top right) or Settings > Purchases > Remove ads. It is a one-time purchase that you can restore on your other devices.

Progress is saved only on the device, because the game has no accounts or cloud saves. Uninstalling or changing devices starts the game fresh, unless your device's own backup restored the app's data. Use Restore purchases to get your one-time purchases back.

Open Settings > Privacy > Delete my data and confirm. This erases everything the game saved on your device and cannot be undone. Data held by Google for ads is described in the privacy policy (section "Delete your data"); for anything else email [email protected].

Open Settings > Privacy > Ad choices. In the EEA, the UK and Switzerland this reopens Google's consent message; in US states with privacy laws it lets you opt out of personalized ads. On iPhone you can also change tracking in iOS Settings > Privacy & Security > Tracking.

Refunds are handled by the store, not by us: Google Play refunds or Apple refunds.

Compare every guest with their papers. The face must match the registration photo: clothes and hats may change, the face and the hair colour may not. The photo on the ID card must show the same person, and its dates must make sense against tonight's date on the desk calendar. Later nights add more checks, such as the booking and the card itself. Tap a face or a paper to look closer. Settings > Help > How to play lists every check you have met so far.

Three mistakes in one night and the manager fires you for the night: checking in a fake, turning away a real guest, or running out of time on a guest. The stars you earned stay. On the result card you can watch an optional video once a night for a second chance: the last mistake is undone and that guest comes back.

During a night, tap HINT and watch an optional video: the hotel cat sniffs the guest and marks the area of one tell, or tells you that nothing is odd about a real guest. You can use up to three hints a night.

Once you have finished the three training nights, the lobby offers one daily night a day, with the same guests for everyone on the same date. A new one opens at midnight on your phone's clock. When it is done, Share sends a spoiler-free result: your stars, your score and one symbol per guest.

No. Every guest, face, photo, name and document is made up by the game from its own drawings; no real person's photo, ID or personal data is used. The game never uses your camera or your photos.

No. Every night, the daily night included, plays offline. Ads, purchases and Restore purchases need a connection.

Email [email protected] with the game's name, your phone model, its Android or iOS version, the game's version (at the bottom of Settings) and what happened. A screenshot helps. We usually reply within two working days.