Hopkite

Support: Halfhive

Questions about the game? Most answers are below. Still stuck? Email [email protected]; we usually reply within two working days.

How do I restore my purchases?

Use the Restore purchases link at the bottom of the Shop (the bag icon on the home screen), or Settings > Purchases > Restore purchases. Sign in to the same Google Play or Apple account you bought with. Restore brings back one-time purchases (Remove ads, All themes, Supporter pack). Packs that are used up when bought (10 hints, 50 hints) cannot be restored.

I bought Remove ads but I still see ads.

Remove ads stops interstitial (full-screen) and banner ads. Rewarded videos stay, because you choose to watch them for a reward. If full-screen ads still appear, use Restore purchases (see the first question), make sure you are signed in to the account you bought with, then restart the game.

How do I remove ads?

Buy Remove ads in the Shop (the bag icon on the home screen) or Settings > Purchases > Remove ads. It is a one-time purchase that you can restore on your other devices.

I reinstalled the game or got a new phone. Where is my progress?

Progress is saved only on the device, because the game has no accounts or cloud saves. Uninstalling or changing devices starts the game fresh, unless your device's own backup restored the app's data. Use Restore purchases to get your one-time purchases back.

How do I delete my data?

Open Settings > Privacy > Delete my data and confirm. This erases everything the game saved on your device and cannot be undone. Data held by Google for ads is described in the privacy policy (section "Delete your data"); for anything else email [email protected].

How do I change my ad privacy choices?

Open Settings > Privacy > Ad choices. In the EEA, the UK and Switzerland this reopens Google's consent message; in US states with privacy laws it lets you opt out of personalized ads. On iPhone you can also change tracking in iOS Settings > Privacy & Security > Tracking.

How do I get a refund?

Refunds are handled by the store, not by us: Google Play refunds or Apple refunds.

What are the rules?

Every square holds a bee or a blossom. Every row and every column holds as many bees as blossoms (3 and 3 on a 6×6 board). No more than two of the same symbol may sit side by side in a row or a column. = between two squares means they hold the same symbol; × means they hold different ones. Every puzzle has exactly one solution and can be solved by logic alone, without guessing. A broken rule is marked in red; you can turn the marks off in Settings.

When does the daily puzzle change?

At 00:00 UTC, the same 6×6 board for everyone. Monday and Tuesday are easy, Wednesday and Thursday medium, Friday and Saturday hard, and Sunday's puzzle is the expert one.

How do I get more hints?

You start with 3. You earn one for each daily you solve and one for every three practice puzzles (earning stops at 9). When you are out, you can watch an optional video for one more, or buy a pack in the Shop. A hint clears wrong squares, fills the next square you can prove and tells you which rule proves it. Undo and reset are always free, so you never need a hint to finish.

What is a streak freeze?

It covers one missed day so your daily streak survives. You can hold two; get one from Stats by watching an optional video (at most one a week). A held freeze is used automatically when you miss a day.

How do I unlock board themes?

Meadow is free. Clover, Lavender and Honeycomb unlock free at a 3-, 7- and 14-day best daily streak. Sorbet and Slate come with All themes or the Supporter pack. Every theme has a light and a dark look.

Something else, or a bug?

Email [email protected] with the game's name, your phone model, its Android or iOS version, the game's version (at the bottom of Settings) and what happened. A screenshot helps. We usually reply within two working days.